Tenancy Deposit

It is a legal requirement for letting agents and landlords to protect your tenancy deposit in a government approved scheme. For our managed properties your tenancy deposit will be registered and protected with (DPS) Deposit Protection Scheme for the entire term of your tenancy and you will receive a certificate as proof.

If we do not manage the property you will be advised accordingly before you sign your tenancy agreement as this will differ from landlord to landlord.

Reposit as an alternative to cash deposits

Reposit allows you to pay a small fee instead of a tenancy deposit. Save money for the things that matter the most. Click below to see how much you can save.

Save money up front: Renting is expensive. Save hundreds of pounds up-front with Reposit.
Free up your cash: Keep your cash to spend on what you want. You can use the savings to rent a better home, or save up for one of your own!
Fairer dispute resolution: With Reposit, you keep hold of your money and only pay for what you actually owe.
Great for groups: Moving in with friends? Split the Reposit fee between your housemates.

When will I get my tenancy deposit back?

At the end of your tenancy we will compile a check out report which is then compared to your original check in report to see if there any damages or changes to the condition. Normal wear and tear and your length of tenancy are also taken into consideration. If there are no issues and the landlord approves you will get your tenancy deposit back within 10 days.

What can the landlord deduct from my tenancy deposit?

It is important to remember that it is normally the landlord that requests any deductions from your tenancy deposit and not the letting agent. If there are any issues with the property we will inform you in writing if the landlord requests any deductions along with the costs once we have them.

Common types of deductions are:

Property damage beyond wear and tear
Removing belongings
Rent arrears
Unpaid utility bills
Cleaning
Poor maintenance of gardens

If you agree with the landlord’s deductions and have informed us in writing we will organise a refund of the undisputed portion of your tenancy deposit. If you disagree with the deductions then you must put this in writing to our property management team who will then try and negotiate with your landlord.

If no agreement can be reached you can raise a dispute with DPS. You have three months from the end of your tenancy to raise a dispute.